If your shipment is labeled as "in transit" and the tracking has not been updated in over a week, please contact us! Sometimes the best we can do to help with missing shipments is to replace them.
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Unfortunately, if your package has been marked as "delivered," we cannot be responsible for the missing shipment. Our team must be alerted to any delivery issues within 7 calendar days in order to properly assist. Please let us know about any delivery issues within 7 business days, so that we can help. Failure to notify us of delivery issues, may prevent us from being as helpful as possible. Please reach out to us to have a new order charged and processed. We are happy to cover the cost of expedited shipping, when needed.
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​Please note: Sundays is not able to offer refunds or replacements for delivery issues related to incorrect addresses at the time of purchase.
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We know how frustrating it is when packages are stolen, accidentally picked up by others, put in your neighbor's mailbox, etc., We advise making certain your package is being shipped to the most secure location possible!
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If your tracking shows your shipment as "delivered," but you do not have the package we suggest the following:
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- Make certain you entered the correct address when ordering. Please note: Sundays is not able to offer refunds or replacements for for delivery issues related to incorrect addresses at the time of purchase.
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- We know sometimes situations are dire when it comes to feeding your pup, but we often suggest waiting a day or so to see if it gets delivered. From our experiences, postal workers often mark packages as delivered, because they forgot to drop it off when they were at your stop. If this is the case, it is usually delivered within 1-2 business days.
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- Ask your neighbors! Packages are often mis-delivered! Especially if you live in a new development or apartment complex.
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- Get in touch with your local post office to see if they are holding it for you! Sometimes they forget to leave pick-up notices.